This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment.
- New eBook additions
- Available now
- New kids additions
- New teen additions
- Most popular
- Try something different
- See all
- New audiobook additions
- Available now
- New kids additions
- New teen additions
- Most popular
- Try something different
- See all
- All Magazines
- Most Popular
- Cooking & Food
- Entertainment
- Home & Garden
- News & Politics
- Newest Editions
- Magazines
- For Adults
- For Kids
- Health & Fitness
- Fashion
- Hobbies & Crafts
- See all